With the holidays approaching, we know that receiving your order on time is more important than ever, and we are doing all we can to be flexible and transparent about shipping options while we navigate some unique challenges.

On November 15th, 2024, Canada Post announced a strike which will affect mail and parcel deliveries nationwide through the holiday season. As of today, Canada Post will not be accepting new parcels or mail, and those items already in transit will be delayed. For the latest on the Canada Post negotiations, click here. What this means:

• Orders placed before today that are currently in transit are not likely to be delivered by their expected delivery date.
• New orders placed online today onward will not be shipped via Canada Post until the strike is ended or enters into a rotating strike option during negotiation.
• All service standards we offer regarding shipping and delivery, including but not limited to delivery date and carrier options, are temporarily paused.

We are working on carrier solutions that will be available to customers in some regions and we will update that information here as soon as it is available. In the meantime, we are still offering in-store pick up and Gift Cards as alternatives to shipped items. At this time we are able to pick orders for shipment, but they will not be fulfilled until suitable carrier options are defined. Please see the FAQ section below for more information.

We ask for your understanding that orders placed today onwards requiring shipping may not be fulfillable and may be cancelled for this reason until the situation is fully resolved. Please note that a physical address will be required for any parcels shipped during this time. PO Box addresses will not be accepted by couriers and orders delivering to unfulfillable addresses will be cancelled.

If you are unsure about placing an order or have any questions, we encourage you to contact us for help or clarification. We understand that this affects many of our customers and we're sorry for the inconveniences this may cause. 

Holiday Shipping 2024 - FAQs

• Are there alternatives to having an order shipped right now? Yes! Gift Cards are a great option that can be used at a later date when shipping options return to normal. You can also shop online and choose in-store pick up, or shop in store at our Calgary location during open hours.
• Can I place an order online today? At this time, we are accepting orders with the understanding that there is no guarantee that we can fulfill with shipping or provide a delivery time frame. 
• If I place an order, when will it be packed and shipped? We will continue to pick and pack orders that we can fulfill as soon as possible. 
• If my order is shipped, when can I expect it to arrive? At this time we cannot guarantee any delivery timing and we encourage the use of the tracking information provided from the courier to estimate your parcel's arrival.
• I already have an order in transit at the time of the strike - when will it arrive? Canada Post has stated they are unable to provide estimated arrival dates for items already in transit. When service resumes items will be processed in a first-in, first-out manner. This is contrary to the information that was provided to the public prior to the strike announcement, and we are sorry that this has happened. We will continue to monitor orders in transit and we encourage the use of the tracking information provided to check in on your parcel.
• What courier will be delivering my order? We will be using a variety of couriers to fulfill as many orders as we can in an affordable and timely manner. We cannot promise the availability or use of a specific courier.
• What are the prices for shipping to my area? We are working to maintain an affordable cost for shipping and will update any changes to our current pricing as soon as they are available. We are sorry that we cannot promise that the usual rates and offers can be maintained for all regions during this time and we appreciate your understanding.
• I have a PO Box address - can I place an order? You will need to use a physical address in a municipality that accepts courier deliveries to place an order. Orders placed using a PO Box address, rural address, or other address that cannot be delivered to will be cancelled if a deliverable alternative address isn't provided.
• I have my own courier account - can I place an order and have it shipped using my own account? Please contact us prior to ordering to arrange for the use of your own courier account to pick up and ship an order.
• I placed an order and it was cancelled - why did this happen? Orders may be cancelled without explanation for a variety of reasons, including shipping availability. If you used a PO Box or rural address to place your order and it was cancelled, you may try again with a physical address.
• Where can I find more information about the Canada Post strike? More information can be found on the Canada Post Website
• What do I do if I have more questions? Please contact us if the answers to your questions are not available above and we will do our best to help.